Shipping policy


SHIPPING POLICY

Last updated: July 4, 2025


 

Shipping Costs

 


Shipping costs are calculated at checkout and depend on your location and selected shipping method.


 

Where We Ship

 


We ship worldwide. If we are unable to deliver to your location for any reason, we will notify you and issue a full refund. If you’re unsure whether we ship to your country, please contact us before placing an order.


 

Processing & Delivery Times by Region

 


All orders are processed within 2 business days, excluding weekends and holidays. Once shipped, estimated delivery times are:

 

  • United States: 2 business days processing, 7 business days shipping

  • Canada: 2 business days processing, 10 business days shipping

  • United Kingdom: 2 business days processing, 8–12 business days shipping

  • Australia & New Zealand: 2 business days processing, 10–15 business days shipping

  • Europe (non-UK): 2 business days processing, 8–14 business days shipping

  • Asia: 2 business days processing, 10–15 business days shipping

  • Rest of World: 2 business days processing, 10–20 business days shipping

 


Please allow up to 14 additional business days for delays due to customs, holidays, or global events.


 

Order Confirmation & Tracking

 


Once your order is placed, you will receive a confirmation email. When your package ships, you’ll receive a second email with a tracking number and tracking link.

You can track your shipment on our Tracking Page.

Please allow 1–3 business days after dispatch for tracking information to update. If you encounter issues with tracking, contact our support team.


 

Customs, Duties & International Fees

 


International orders may be subject to additional import taxes or customs fees upon arrival. These charges are not included in your purchase price and are the buyer’s responsibility.

These charges are rare, but we recommend checking with your local customs office before ordering to confirm if any import fees apply.


 

Delivery Issues

 


It is your responsibility to enter the correct shipping address at checkout. If you believe you’ve submitted an incorrect address, please contact us immediately. We can usually make changes within the first 12 hours after purchase.


We are not responsible for:

 

  • Lost or stolen packages marked as “delivered” by the carrier

  • Delays due to customs, natural disasters, carrier issues, or strikes

  • Additional fees charged by local delivery agents

 


If your package is marked as delivered but you haven’t received it, please contact your local carrier with the tracking number provided.


 

Refusal of Delivery

 


Refusing delivery does not constitute a valid return. Refused packages will not be refunded unless approved by our support team.


 

Returns & Cancellations

 


If you’re looking to return your item, please refer to our Returns & Cancellations Policy.